LuckyElf Terms and Conditions

Welcome to LuckyElf Casino. These Terms and Conditions govern your use of our website, available at LuckyElf Casino.com, and all services we provide, including our games, promotions and loyalty program. By creating an account with us, you confirm that you have read, understood and agree to be bound by these terms. If you do not agree, you must not use our services.

Who We Are

LuckyElf Casino is owned and operated by Metlait SRL, a company registered in Costa Rica under registration number 3-102-911867, with its registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We operate under a licence issued by the Anjouan Gaming Commission, Government of the Autonomous Island of Anjouan, Union of Comoros, licence No. ALSI-202509073-FI2. At Lucky Elf, we have served players since 2022, with our primary focus on Canada, alongside Australia, New Zealand, Germany, Switzerland and Ireland.

Eligibility and Restricted Territories

You must be at least 18 years old, or the legal age of majority in your jurisdiction, to register an account with us. We do not accept players from a number of restricted countries, including the United States, United Kingdom, Australia, Germany, France, Spain, Russia and many others listed in our full restricted countries policy. Bonuses are further unavailable to residents of additional jurisdictions. It is your responsibility to ensure that online gambling is legal where you reside before you use our services.

Account Registration

When you register at LuckyElf, we require accurate, current and complete information. You may only hold one account with us; duplicate accounts will be closed and associated funds may be forfeited. We at LuckyElf do not permit the use of VPNs or proxy services to disguise your location. You confirm at registration that you are not using a VPN, and we may confiscate funds and suspend access if we detect an overlap of IP addresses between two or more accounts. Such decisions are final and not subject to appeal.

Deposits and Withdrawals

Our casino accepts EUR, USD, CAD, AUD, NZD, NOK, INR and select cryptocurrencies including BTC, BCH, ETH, LTC, DOGE, USDT and TRX. Minimum deposits vary by method, starting from 20 CAD for Visa, Mastercard, Maestro, Neosurf and MiFinity, 30 CAD for Interac and Apple Pay, and smaller crypto thresholds for BTC, BCH, ETH, LTC and DOGE. All deposits made through our Lucky Elf casino platform are processed free of charge and credited instantly. We do not accept third-party payments under any circumstances.

Withdrawals are subject to minimums depending on method, and we cap daily, weekly and monthly withdrawal limits at 3,000 / 7,500 / 15,000 USD or equivalent currency, with the monthly limit resetting on the first day of each month. We may make exceptions for higher VIP tiers. Total lifetime winnings from real money play are capped at 250,000 EUR or the equivalent. If your total bets since your last deposit fall below three times that deposit amount, we reserve the right to apply processing fees to deposits and withdrawals.

Dormant Accounts

If you do not log into your account for six consecutive months, we will classify it as dormant and apply a monthly administrative fee of at least 25 EUR for as long as your balance remains positive. We encourage you to log in regularly to avoid this charge.

Verification and KYC

Before processing any payout, we may require identity verification. We may ask for passport details, identification cards, proof of residence and statements verifying your source of funds. Documents must be submitted in the Latin or Cyrillic alphabet; otherwise, we require video verification showing you presenting the documents. If we cannot reach you by e-mail or phone within two weeks of your withdrawal request, we will lock your account due to incomplete KYC. We may forfeit your winnings if full verification is not provided within 40 days of our request.

Welcome Bonus and Promotions

Our LuckyElf welcome package spans your first five deposits and offers up to 20,000 CAD plus 500 Free Spins. Each deposit includes three bonus options, each with its own code and minimum deposit requirement. Wagering requirements apply at x35 for the welcome package, with a single activation, a maximum win of 3x the bonus amount, and 14 days of validity from the qualifying deposit. Players searching for a lucky elf casino no deposit bonus should note that no-deposit offers are available only after e-mail verification, carry a wagering requirement of x70, and come with a maximum cashout of 50 AUD/CAD/EUR/NZD/USD.

Unless otherwise specified, our default wagering requirement is x40, with a maximum bet limit during wagering of 50 EUR, 60 USD, 80 CAD, 85 AUD or 90 NZD. Instant games, table games, live dealer games and jackpot games do not count toward wagering. We also run Daily Drops, our Elves' Pick of the Week, Lucky Charm, Lucky Wheel, seasonal Lucky Quests and a referral program offering a 50 CAD cash bonus. Only one bonus may be active at a time, and deposit bonuses cannot be combined.

Loyalty Program and VIP Status

Our ComPoints loyalty program begins automatically upon your first deposit. You earn points on slots, card games, roulette, poker and video poker, with live games excluded from point accrual. Points can be exchanged for cash or free spins once you reach the minimum exchangeable amount of 100 points. We also operate our Stardust VIP Program across three tiers—Golden Star, Platinum Star and Diamond Star—offering weekly cashback of 5%, 7% or 10% respectively, along with personal account managers, fast-track cashouts and special gifts. Entry is by invitation or by depositing over 1,000 AUD/CAD/EUR/USD/NZD in a single day.

Games and Fair Play

LuckyElf Casino offers over 4,000 games from more than 40 studios, including Pragmatic Play, Hacksaw Gaming, Betsoft, Play'n GO and many others. Our live casino is powered by Pragmatic Play Live, Evolution Gaming and Ezugi. We offer our in-house Jackpot Master progressive jackpot across three levels—Pioneers, Legends and Titans—though jackpot games cannot be played using bonus funds. Every slot in our library, excluding live tables, can be launched in free demo mode so you can try before you play for real money.

Customer Support

Our Elf's Helpdesk team is available 24/7 via live chat, e-mail, Telegram and WhatsApp. You can reach us at support@LuckyElf Casino.com for any questions regarding your account, bonuses or withdrawals. We aim to respond promptly and resolve issues fairly in accordance with these terms.

Responsible Gambling

We are committed to promoting responsible gambling. We encourage you to set deposit limits, take breaks and seek support if gambling stops being enjoyable. If you need assistance, our support team can guide you toward self-exclusion tools and external resources.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, regulatory requirements or business practices. We recommend reviewing this page periodically. Continued use of our services after changes are published constitutes your acceptance of the revised terms. If you have questions about any part of these terms, please contact our support team before continuing to use LuckyElf Casino.