LuckyElf Privacy Policy

We respect your privacy and are committed to protecting your personal data while you enjoy our games and services. This Privacy Policy explains how LuckyElf collects, uses, stores and protects the information you share with us when you visit LuckyElf Casino.com, register an account, deposit funds or use the LuckyElf Casino app. By creating an account with us, you confirm that you have read and understood how we handle your data, and you consent to the practices described below.

Who We Are

LuckyElf is operated by Metlait SRL, registered in Costa Rica under number 3-102-911867, with its registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. Our services are provided under a licence issued by the Anjouan Gaming Commission, Government of the Autonomous Island of Anjouan, Union of Comoros, licence No. ALSI-202509073-FI2. We at LuckyElf take data protection seriously and have implemented technical and organisational measures to keep your information safe.

Information We Collect

When you register for a LuckyElf account, log in to LuckyElf casino, or use our services, we collect several categories of information in order to provide, secure and improve our platform.

• We collect registration data such as your name, date of birth, e-mail address, phone number and residential address.
• We collect identity verification documents, including passport details, identification cards, proof of residence and statements verifying the source of funds, where required for KYC purposes.
• We gather payment information, such as your chosen deposit and withdrawal methods, transaction amounts and wallet addresses for crypto payments.
• We track your gaming activity, including games played, bets placed, wins, losses and bonus usage, to operate our ComPoints loyalty program and Stardust VIP Program correctly.
• We automatically collect technical data such as your IP address, device type, browser, operating system and login timestamps whenever you access the Lucky Elf casino login page or our mobile app.
• We record your communications with Elf's Helpdesk, including live chat transcripts, e-mails, and messages sent via Telegram or WhatsApp.

How We Use Your Information

Our LuckyElf platform uses the information we collect for several legitimate purposes. We use your data to verify your identity, process deposits and withdrawals, prevent fraud and comply with anti-money-laundering obligations. We also use your gaming history to calculate ComPoints, manage your VIP tier, and credit welcome bonuses, free spins and cashback correctly. Our marketing team may use your contact details to send you information about promotions such as Daily Drops, Elves' Pick of the Week or seasonal Lucky Quests, unless you opt out. At LuckyElf, we also use aggregated, anonymised data to analyse trends and improve the overall experience across our desktop, mobile browser and app versions.

Legal Basis for Processing

We process your personal data on the basis of contractual necessity, to provide the services you request when you open a LuckyElf account; legal obligation, to comply with licensing and anti-fraud requirements under our Anjouan Gaming Commission licence; legitimate interest, to secure our platform against VPN use, multiple-account abuse and bonus misuse; and, where applicable, your consent, for example when you subscribe to marketing communications.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate LuckyElf Casino.com, remember your preferences, keep you logged in, and understand how players interact with our games. Our cookie usage also supports fraud prevention, including detection of IP address overlaps between accounts, since VPN use is not permitted on our platform. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of LuckyElf Casino.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties who help us operate our business, including payment processors such as CoinsPaid for crypto transactions, identity verification providers, game studios and live providers like Pragmatic Play Live, Evolution Gaming and Ezugi for gameplay functionality, and regulatory authorities where required by law. Our VegasElf-style security checks — wherever a third party is involved — are governed by confidentiality agreements that require them to protect your data to a standard consistent with this policy.

Identity Verification and Data Retention

Before processing any payout, we may require identity verification, including documents in the Latin or Cyrillic alphabet or, where necessary, video verification showing you presenting your documents. We retain your personal and financial data for as long as your account remains active and for a reasonable period afterwards to comply with legal, tax and anti-money-laundering obligations. If we cannot reach you by e-mail or phone within two weeks of a withdrawal request, your account may be locked for incomplete KYC, and winnings may be forfeited if full verification is not provided within 40 days of our request.

Your Rights

You have a number of rights regarding the personal data we hold about you. Depending on your jurisdiction, these rights may include:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of your data, subject to our legal and regulatory retention obligations.
• The right to object to or restrict certain types of processing, including marketing communications.
• The right to withdraw consent at any time where processing is based on consent.
• The right to lodge a complaint with a relevant supervisory authority.

To exercise any of these rights, you can contact our support team through Elf's Helpdesk, available 24/7 via live chat, e-mail at support@LuckyElf Casino.com, Telegram or WhatsApp.

Data Security

We implement industry-standard security measures, including encryption and restricted access controls, to protect your personal and financial information from unauthorised access, loss or misuse. Our LuckyElf team regularly reviews our security practices to ensure that data relating to your deposits, withdrawals and gameplay remains confidential. While we take every reasonable precaution, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and keep your login details confidential when accessing LuckyElf casino login pages.

International Data Transfers

Because we serve players across Canada, Australia, New Zealand, Germany, Switzerland and Ireland, your data may be transferred to and processed in countries outside your country of residence, including Costa Rica and Comoros. Whenever we transfer data internationally, we take steps to ensure it receives an adequate level of protection consistent with this Privacy Policy.

Children's Privacy

Our services are strictly intended for adults who meet the applicable legal age of majority. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately, with funds handled in accordance with our Terms and Conditions.

Restricted Jurisdictions

We do not offer our services to residents of restricted countries listed in our Terms and Conditions, including the United States, the United Kingdom, Germany-specific restrictions where applicable, and numerous other territories. If you access our site from a restricted jurisdiction, we reserve the right to suspend your account and withhold any associated data processing obligations beyond what is legally required.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. We encourage you to review this page periodically. Continued use of LuckyElf after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we collect, use or protect your personal data, or if you wish to exercise any of your privacy rights, please reach out to us at support@LuckyElf Casino.com or through Elf's Helpdesk live chat, available 24/7. We are here to help you understand how your information is handled whenever you play at LuckyElf.